Privacy Policy

Last updated: January 26, 2026 · Applies to akioud.ai and product subpages.

AKIOUD AI, SAS (SIREN 924 929 730) ("AKIOUD AI", "we", "us", "our") is the data controller for the information described below. Address: 8b rue Abel, 75012 Paris, France.

Contact: legal@akioud.ai. No DPO appointed.

What this covers

This policy covers data collected via our websites (akioud.ai and product pages), sales/support forms, newsletters, and managed/beta services. For self-hosted AKIOS Core, you are the controller of any data processed in your environment.

Data we collect

  • Contact & leads: name, work email, phone (optional), company, role, message, interests.
  • Account & access: SSO identifiers, audit logs, team memberships (for managed/beta services).
  • Support: ticket content, attachments, technical diagnostics you provide.
  • Telemetry & traces (managed products): service logs, performance metrics; customer content only if you choose to send traces to our managed plane.
  • Marketing & events: newsletter signups, webinar registrations, proof of consent.
  • Site analytics: IP, user agent, pages viewed, referrer, timestamps; error logs. See Cookie Policy.

Purposes & legal bases (GDPR)

  • Provide and support our services, respond to enquiries (Art. 6(1)(b)/(f)).
  • Managed service telemetry, security, and fraud prevention (Art. 6(1)(f)).
  • Marketing with opt-in consent; you can withdraw anytime (Art. 6(1)(a)).
  • Compliance, record keeping, and asserting legal claims (Art. 6(1)(c)/(f)).
  • Analytics with consent where required (Art. 6(1)(a)).

Retention

  • Leads/contacts: 24 months after last interaction.
  • Newsletter: until you unsubscribe; proof of consent retained as required.
  • Logs: 6 months (security); anonymized stats may be kept longer.

Sharing & processors

We engage processors for: hosting, CDN, email/newsletter, CRM, support, analytics, error tracking. Data is minimized; Standard Contractual Clauses (SCCs) apply where needed.

Transfers outside EU/EEA

Protected by SCCs or equivalent safeguards when required.

Your rights

You have rights to: access, rectification, erasure, restriction, portability, objection (including marketing), and withdrawal of consent. Contact legal@akioud.ai. Contact us at legal@akioud.ai. You may complain to CNIL (French DPA).

Security

We use TLS, access controls, and least privilege; no absolute guarantee can be provided.

Marketing / unsubscribe

Every email includes an unsubscribe link; you can also email privacy@akioud.ai.

Children

Not directed to children under 16.

Changes

Updates will be posted with a new "Last updated" date.